Frequently asked questions

Every product page includes a size chart to help you pick the right size. Before placing an order, we recommend comparing your measurements with those in the chart. If you are still unsure, contact us – we will be happy to help you choose.

Processing time depends on the chosen model and its current availability. You will always find the estimated processing time on the product page. For pre-order products, the waiting time may be longer.

Pre-order applies to models that are not yet available off the shelf. We plan their production based on the number of orders placed by our customers. This allows us to limit overproduction and unnecessary fabric waste, in line with the slow fashion philosophy.

CloudWear products are designed and sewn locally in Poland. Every dress goes through successive production stages – from fabric preparation and cutting, through sewing, to finishing and quality control. For this reason, pre-order products may take longer to fulfil. The estimated date is always given on the product page.

For pre-order products we use deferred payment. When placing an order you provide your card details to reserve the product, but we do not charge you right away. The payment is collected once, only a few days before the planned shipment of your order.

If there are insufficient funds in your account at the time of payment, you will receive an e-mail. You will have 3 business days to top up your account. If the payment is still not possible after that time, the order will be cancelled automatically.

You will find detailed information on the “Pre-order” page.

Yes. CloudWear is a Polish brand, and our products are designed and sewn locally in Poland. We care about refined cuts, carefully selected fabrics and attention to detail at every stage of production.

Yes. You have 14 days to return your order, counting from the day of delivery. You do not need to give a reason for the return. This also applies to pre-order products.

You can quickly and conveniently register a return online through our Returns & Complaints Center. Go to zwroty.cloudwear.pl and follow the instructions displayed on the page.

For a standard return, the cost of sending the product back is covered by the customer. If your complaint is accepted, we also refund the cost of the return shipment.

Once we receive the returned parcel, the product will be inspected. After the return is accepted, the refund will be issued within a maximum of 14 calendar days.

If you need a different size or colour, the quickest solution is to return the product you received and place a new order. This way you can reserve the right variant immediately, without waiting for the return process to be completed.

The cost and estimated delivery time depend on the chosen shipping method and delivery destination. You will find up-to-date information on available methods, costs and delivery times on the “Shipping & Delivery” page.

Yes. For orders meeting the current free shipping threshold, delivery within Poland is free. You will always find the current threshold on our website.

Once your parcel is dispatched, you will receive a message with tracking information, so you can check the current status of your order at any time.

Submit a complaint through our Returns & Complaints Center at zwroty.cloudwear.pl. Describe the issue and attach photos of the product if required. Once we receive your report, we will review the case and let you know the next steps.

Complaints are processed within a maximum of 14 calendar days of receiving the report. If your complaint is accepted, we will inform you how it will be resolved.

Care instructions depend on the fabric and construction of the specific model. To keep your dress looking its best for as long as possible, always follow the washing and care instructions on the product label.

We are at your service:

• by phone: 727 777 701
• by e-mail: info@cloudwear.pl
• via chat — click the “Chat” bubble in the bottom right corner of the page

You can also write to us using the form on the Contact page.