Refund policy
Cloud Wear Returns Policy
Time to return
You have 14 calendar days from the date of delivery of your order to make a return — no reason required. Only products purchased directly in our online store are eligible for returns.
How to make a return
Fill in the form in our Returns & Complaints Center at zwroty.cloudwear.pl, then send the parcel to the following address:
Cloud Wear Zwroty
ul. Piękna 5, 95-200 Pabianice, Poland
Return costs
The cost of the return shipment is covered by the customer. If the return results from an accepted complaint, we cover the cost of the return shipment.
Condition of returned products
For a return to be accepted, please make sure that:
- the product is in perfect condition, with no signs of use,
- it has all the original tags and packaging,
- it bears no traces of make-up, deodorant, perfume or other stains.
Products not eligible for return
We do not accept returns of the following products:
- underwear, socks, protective masks and other hygiene products,
- made-to-order or personalised products,
- products which, after delivery, have been inseparably combined with other items.
Exchanges
We do not offer exchanges. If you need a different size or colour, return the product you received and place a new order — this way you can reserve the right variant immediately, without waiting for the return process to be completed.
Refunds
Once we receive the returned parcel and the product passes verification, we will refund you using the same payment method used when placing the order, within 14 calendar days.
Contact
Questions about returns? We are here to help:
E-mail: info@cloudwear.pl
Phone: 727 777 701